British Airways Departments

British Airways departmentsThe United Kingdom’s flagship airline, British Airways, was born from an amalgamation of British Overseas Airways Corporation (B.O.A.C.), British European Airways (B.E.A.), Cardiff’s Cambrian Airways and Newcastle’s Northeast Airlines, in May 1974. Today it has the UK’s largest fleet of modern aircraft and flies to more international destinations than any other UK carrier. BA also carries the second largest number of passengers after EasyJet, in the UK.

Large multi-national companies require large departments in order to maintain the quality of its business interests, BA is no different. Although a percentage is recruited from outside sources BA runs its own high quality training courses for all departments of its operation.

PILOTS AND CABIN CREW TRAINING

While employing fully qualified pilots with previous commercial flying experience, BA also runs its own ‘Future Pilot’ programme, training its own pilots of the future. Cabin crew are also trained in house. Such is the high level of regard held by other carriers for BA’s training programmes they also train cabin crews of outside airlines in all aspects of the job, including health, safety and emergency procedures.

BA ENGINEERING, SERVICING AND MAINTENANCE DEPT.

British Airways Engineering department employs thousands of highly trained engineers. Many are based at over 70 airports the world over in order to carry out the regular line maintenance all aircraft require. Most of the major work, as well as the regular UK line maintenance is carried in Gatwick and Heathrow airports. BA also retains two maintenance centres at Cardiff and Glasgow airports and runs its own engineering apprenticeship schemes.

GROUND STAFF AND ANCILLARY WORKERS

Although recently many airlines have started outsourcing for ground crew there are still many aspects of the job where British Airways employs its own trained staff. Check-in desks, information hostesses, baggage and aircraft handlers are all required. 

BEHIND THE SCENES

To maintain smooth operation of its business British Airways employs thousands of personnel in its head office and airports around the world. Office jobs vary from customer contact, business and commercial services, product promotion, project management, health and safety through to strategy planning, Internet technology and a fourteen strong legal department.

CUSTOMER SERVICES

A company of this size in the people business has to maintain high quality contact relations with its established and prospective customers. After using the automated telephone system to be guided to the relevant department, real people at the other end will provide all the assistance one requires. For most BA customer enquiries please use 0843 487 1830.