Contacting British Airways at Heathrow 0843 487 1830

Heathrow: Advice & Terminal Information

British Airways at Heathrow

The largest of all UK airports, Heathrow has become a key access point for travellers visiting destinations across the globe. It is also a base for some of the country’s most prominent air companies, including the UK’s flag carrier airline, British Airways. Formed as part of a merger in 1973, British Airways has gone on to become a global phenomenon. Today, the airline flies out of Terminal 3, but also the much larger Terminal 5. If you need help with any aspect of their service, or if you have a question about the airport, you can visit their FAQ section or search for an appropriate phone number on their Contact Us page. You can also use 0843 387 1830 which is a call connection service to British Airways contact number.

Heathrow plane taking off

British Airways Cargo Services at Heathrow

The busy BA freight schedule makes them one of the biggest carriers in the world. They provide same day connecting flights with numerous global destinations and the majority of continents. The British Airways cargo network also offers a comprehensive selection of road-based connections. At Heathrow, the British Airways cargo terminal is called Ascentis and it is one of the most sophisticated hubs of its kind. Handling all kinds of freight, the entire facility covers an area the size of six football pitches. A system of bar-coding ensures each item is correctly directed at each stage and small transfer trucks keep things moving constantly. You can find out more about shipping cargo with British Airways at IAG Cargo, the freight handling division of the International Airlines Group, of which BA is a member. 

Departure board heathrow

British Airways Heathrow Terminal 5

Terminal 5 is a modern, streamlined space offering a selection of chic retail outlets, luxury lounges and tempting eateries, for the benefit of travellers. Loved by the public and the industry alike, it has received the best airport terminal award every year since 2012. 

To keep up to date with all the latest news on when a flight will be arriving or leaving from the terminal, you can check in with the British Airways travel page. Alternatively, for a wealth of great general information on the flights which regularly land in at this terminal, browse through the British Airways Flights to London page.

Locating Departures at Terminal 5

When you arrive at the airport and make your way to Terminal 5, the Departures area is on the top floor of the building. It is very important to adhere to the times set out by the airline, or you will be refused entry to your flight and won’t be able to travel. For long-haul flights, which are typically those above 4 hours, you’ll need to be at the check-in desk an hour before the plane is due to depart. For short haul flights, it’s forty-five minutes. Wherever you’re heading, you should plan to be passing through security at least thirty-five minutes before your flight is due to leave. Finally, twenty minutes prior to your departure time, you’ll need to arrive at your boarding gate. 

Ba taking off heathrow
  • Non-premium ticket holders can speak to a BA team member in Zone B or Zone G.
  • Premium ticket holders should speak to a BA team member within Zone H.
  • First or Gold ticket holders can locate a BA member of staff in First Wing.

Directions to British Airways at London Heathrow 

London Heathrow is situated fifteen miles west of the city, it can be reached directly via the M4 or M25 motorways. A range of coaches, including National Express and Megabus travel to and from the airport, servicing most large UK towns. From central London, the Heathrow Express train runs every 15 minutes between Paddington and the airport. A slower train, the Heathrow Connect also leaves from Paddington, but stops at many stations along the way. To reach Heathrow by car, on a Satnav use the postcode TW6 2GA for Terminal 5 and TW6 1QG for Terminal 3. As a general guide, here are the routes to follow from each part of the UK:

From the North of England

Take either the M40 or the M1, turning left onto the M25. For Terminal 5 take Junction 14 off the motorway, for Terminal 3 take Junction 15.

From the South of England

Take either the M23 or the M3 then turn westbound onto the M25, before taking the junction to the terminal you need. 

From the East of England

Either take the M11 or the A12 before turning westbound onto the M25, then follow the road around until you meet the right junction for your terminal. 

From the West of England

People travelling to Heathrow from the West Country should take either the M3 or the M4 eastbound, then turn onto the M25 and take the correct junction for the required terminal.

From Central London

From the A406 North Circular, take the M4 westbound, then follow the signs to the correct terminal.